Last updated: October 23, 2026 · OniLens (onilens.com)
We sell digital products and services, and we want you to get what you paid for. If something was not delivered, does not work, or is materially different from its description on onilens.com, contact us and we will fix it or refund you.
You may request a full refund within 30 days of purchase, for any reason. Email contact@onilens.com from the address you used at checkout and tell us the product name — no forms and no phone calls needed.
Approved refunds are issued through Stripe to your original payment method. Banks usually post them within 5–10 business days. We confirm by email as soon as the refund is sent.
Monthly plans can be cancelled at any time; cancellation stops the next renewal. The current paid period stays active until its end date.
Work that has already been fully performed and delivered as described (for example, a completed custom audit that you have received) may not be refundable in full — but if you believe we missed the mark, write to us first and we will review it fairly.